Shipping , Delivery & Returns
SHIPPING
We at qnoknak.com are always working hard to ensure your package arrives as soon as possible. Please understand that some factors like weather, high postal traffic, and the performance of shipping companies are outside of our control.
We offer free shipping within USA and ensure your shipment dispatched within 1-3 business days upon successful payment confirmation, usually sooner. We do not accept P.O. Boxes. Please provide a physical address.
Shipping cost for international destinations varies depend on the delivery location. To calculate the shipping cost continue to ‘check out’ page. For some items we may not offer shipping outside of USA.
Delivery
Our shipping time is usually within 7-14 business days to the USA, and 12-15 business days to other countries. However, it may take up to 20 business days to arrive depending on your location and how long it takes to get through customs.
If stocks are unavailable in our partner warehouses we may ship directly from china or use alternative suppliers/marketplaces for fulfilling your orders, avoiding unwanted delays and bad customer experience.
Please note: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at [email protected] as soon as possible.
Custom Duties & Taxes
International customers are responsible for all duties and taxes. Every country has a tax threshold: the amount where a person begins paying taxes on an imported item. Taxes and duties vary for every item in every country and it should be paid by the customer.
RETURNS & REFUNDS
We offer a 30-Day Return Policy on items in which you are not completely satisfied with. You have the option of a full-refund. No returns are available on items shipped outside of the USA
We accept returns if only following conditions are met.
– The item must have been sold on our online store.
– The item shouldn’t have been used in any way.
– The return or exchange request is made within 30 days of delivery.
– The return is made within 14 days of the return process started.
If you wish to return an item, please send an email to [email protected]. We will provide you with the return address. Please note that the item needs to be un-used, and if applicable the packaging should be unopened. For all returns, we need to be notified within 30 days of delivery. We will not be responsible for lost packages if you fail to notify us prior to return. For some items we are not able to offer you free returns and you will be responsible for the shipping cost of the return. As soon as we receive the item we will issue a refund to the original payment method you used to pay for the original purchase.
To avoid potential issues, please use a tracking service when returning an item.
* We are not responsible for packages getting lost on the way to us.
– What is the time frame to take advantage of the refund option?
30 days return policy
– Who pays the shipping cost on returns?
Well, It depends on the item you purchased. You will be able to check the return policy in the product description page.
90% of the items we sell on qnoknaq.com are eligible for free returns.
– What is the next step to initiate a return?
Contact us at [email protected] to start your return.
– What is the policy for broken products?
If the product is broken due to a manufacture error the customer has 30 days warranty
– What is the policy for product which are not broken but the customer wants to return because they changed their mind?
30 days as long as the product is in the same condition as when we sent it.
– How long does it take to get the money back once the refund process has started?
2-5 business days
– For which payment methods can a refund be processed?
We will only process refund to the original payment method you used to pay for the original purchase
