FREQUENTLY ASKED QUESTIONS
Shipping, Cancellations & Returns
Yes you can cancel your order as long as the order is not yet processed or shipped.
Please contact us immediately if you need to cancel an order. Our email is [email protected]
Once you’ve placed your order, it usually takes 24 to 48 hours to process an order.
We have mentioned more accurate shipping times in the product description pages. Usually it takes 5-14 business days to arrive.
Yes we accept returns within 30 days, no questions asked. You can check out our full return policy here.
If you need to return an item please contact us through [email protected]
Well, It depends on the item you purchased. You will be able to check the return policy in the product description page.
Most of the items we sell on qnoknaq.com are eligible for free returns.
Yes , we do accept returns if only following conditions are met.
Returns are confirmed within 7 business days of receiving the package at our warehouse.
Once your return is accepted, the refund will be issued within 5 business days to your original payment method.
We currently ship in the United-States, Canada, Australia, France, the UK,Germany and few other destinations.
You will be able to see wether we can ship to your destination at checkout.
Payments & Other
You can use Paypal or your debit/credit card securely to make the payment. We additionally offer support for crypto currencies as well.
You can chose these payment methods at checkout.
Currently we only accept USD as the payment currency.
But don’t worry If your credit or debit card use another currency, then you will be automatically charged in USD. Paypal or your bank will apply the corresponding conversation rate of the currency you choose.
No, Currently we do not accept exchanges.